FAQ

Creating your Threelz Casino account is quick and straightforward. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your email address, create a secure password, and verify you're 18 or older. The registration process takes just a few minutes, and you'll immediately receive your welcome bonus of 3,000 Gold Coins plus 3 Sweeps Coins – no purchase required.After completing registration, you'll receive a confirmation email. Click the verification link to activate your account fully. Make sure to use accurate information during signup, as this will streamline any future verification processes. Once your account is active, you can start playing immediately with your free bonus coins and explore our extensive game library.

Threelz Casino offers multiple bonus opportunities right from the start. Your sign-up bonus includes 3,000 Gold Coins and 3 Sweeps Coins absolutely free – no purchase necessary. This lets you explore our games and get comfortable with the platform before making any financial commitment.When you're ready to make your first purchase, you can claim up to $300 in Sweeps Coins plus a large bundle of additional Gold Coins. This welcome bonus is automatically applied to your first purchase and significantly extends your playing time. The Sweeps Coins from this bonus carry a 20x wagering requirement, meaning you'll need to play through the bonus amount twenty times before any winnings become eligible for redemption.

Yes, Threelz Casino provides no deposit bonuses that don't require special codes. Your initial registration automatically triggers the no deposit welcome bonus of 3,000 Gold Coins and 3 Sweeps Coins. This bonus is applied instantly upon successful account creation, so there's no need to hunt for promotional codes or contact customer support.Additionally, we offer daily login bonuses that provide 10,000 Gold Coins simply for logging into your account each day. The 360 Lucky Bonus gives you 360 Gold Coins plus 1 Sweeps Coin when you maintain regular login activity. These ongoing promotions ensure you always have coins to play with, even without making purchases.

Threelz Casino supports a comprehensive range of payment methods to accommodate different player preferences. We accept major credit cards including Visa and MasterCard, popular digital wallets like PayPal and Skrill, and modern payment solutions such as Apple Pay and Google Pay. Traditional bank transfers are also available for players who prefer direct banking methods.All payment methods process in US dollars, and most deposits are credited to your account instantly. Our secure payment processing ensures your financial information remains protected throughout every transaction. When you're ready to make a purchase, simply navigate to the cashier section and select your preferred payment method from the available options.

Threelz Casino operates as a social casino, which means our withdrawal process differs from traditional online casinos. You can redeem Sweeps Coins for prizes once you accumulate approximately 100 Sweeps Coins and complete the required 1x playthrough. Redemptions are typically processed as gift cards or prize equivalents rather than direct cash transfers.To initiate a redemption, visit the rewards section of your account and follow the redemption process. You'll need to verify your identity through our standard KYC procedures before your first redemption. Processing times vary depending on the redemption method, but most requests are handled within several business days. Gold Coins are for entertainment purposes only and cannot be redeemed for prizes.

Wagering requirements determine how many times you must play through bonus Sweeps Coins before winnings become eligible for redemption. At Threelz Casino, most promotional Sweeps Coins carry a 20x wagering requirement. For example, if you receive 10 Sweeps Coins as a bonus, you'll need to wager 200 Sweeps Coins total (10 x 20) before any winnings can be redeemed.The sign-up bonus Sweeps Coins have a more favorable 1x wagering requirement, meaning you only need to play through the bonus amount once. Wagering contributions vary by game type, with most slots contributing 100% toward requirements. Gold Coins don't have wagering requirements since they're purely for entertainment and can't be redeemed for prizes.

Absolutely. Threelz Casino is fully optimized for mobile play across all major devices and operating systems. Whether you're using an iPhone, Android device, or tablet, you can access the complete game library and all platform features through your mobile browser. The mobile interface maintains the same high-quality graphics and smooth gameplay you'll find on desktop.Our mobile platform supports all payment methods, including Apple Pay and Google Pay for convenient mobile transactions. Account management, bonus claims, and customer support are all accessible through the mobile interface. You can seamlessly switch between devices while maintaining your progress and account balance across all platforms.

Threelz Casino features games from 13 premium software providers, ensuring diverse and high-quality gaming options. Our provider lineup includes BGaming (Softswiss), Caleta Gaming, Evoplay, FantasmaGames, Four Leaf Gaming, Gameplay Interactive, Habanero, KA Gaming, Peter & Sons, Playson, Red Rake Gaming, Relax Gaming, and Turbo Games.Our game library spans multiple categories including classic slots, video slots, table games, and specialty games. Each provider brings their unique style and innovative features, from Evoplay's cutting-edge graphics to Habanero's engaging bonus rounds. New games are added regularly, so you'll always find fresh content to explore with your Gold Coins and Sweeps Coins.

Threelz Casino operates as a legal social casino platform in the United States. Social casinos operate under different regulations than traditional gambling sites, focusing on entertainment value while offering the opportunity to redeem Sweeps Coins for prizes. Our platform complies with all applicable laws and regulations governing social casino operations.We maintain strict security protocols and fair gaming standards across all our games. Our random number generators are regularly tested to ensure fair outcomes, and we implement robust data protection measures to safeguard player information. Player protection and responsible gaming remain our top priorities in all operational aspects.

The verification process at Threelz Casino is designed to be straightforward while ensuring security and compliance. Initial account creation requires basic information verification through email confirmation. More comprehensive identity verification (KYC) is required before your first Sweeps Coin redemption to confirm your identity and age.For KYC verification, you'll need to provide a government-issued photo ID and proof of address dated within the last 90 days. Document uploads are processed securely through our platform, and most verifications are completed within 24-48 hours. Our support team is available to assist if you encounter any issues during the verification process.

If you encounter technical issues while playing at Threelz Casino, start by clearing your browser cache and cookies, then refresh the page. Many common issues resolve with these simple steps. Ensure you're using an updated browser and stable internet connection for optimal performance.For persistent issues, our customer support team is available through live chat and email at support@threelz.com. When contacting support, provide details about the specific issue, including any error messages, the device you're using, and the steps that led to the problem. Our technical team can usually resolve most issues quickly and get you back to playing.

Threelz Casino is committed to promoting responsible gaming practices and player protection. As a social casino, we provide entertainment-focused gaming while offering tools to help players maintain healthy gaming habits. Players can set daily login limits and take breaks from the platform when needed.We provide educational resources about responsible gaming and encourage players to view our platform as entertainment rather than a way to make money. If you feel your gaming habits are becoming problematic, we offer self-exclusion options and can direct you to professional resources for gambling addiction support. Our customer support team is trained to assist with responsible gaming concerns.